Conflict Management Training
Training course which provides supporting knowledge and skills for staff in care environments to equip them when facing conflict situations.
Progressing from Care-FULLY TRAINED’s Challenging Behaviour course, Conflict Management is aimed at further equipping the candidate in effectively managing escalated challenging behaviour in care settings. Aggression can be an overwhelming social interaction and Care-FULLY TRAINED’s unique course explores the various aspects surrounding conflict, seeking to equip the candidate with the knowledge and understanding to effectively manage conflict situations.
The Risk To Staff
Work Related Violence
Effects Of Aggression
Managerial & Staff Responsibilities
Types & Classifications Of Aggression
Physiological, Psychiatric & Environmental Factors
The Four Premises
Components & Indicators Of Aggression
Post Incident Review