Conflict Management Training

 

Outline

Training course which provides supporting knowledge and skills for staff in care environments to equip them when facing conflict situations.

Description

Progressing from Care-FULLY TRAINED’s Challenging Behaviour course, Conflict Management is aimed at further equipping the candidate in effectively managing escalated challenging behaviour in care settings. Aggression can be an overwhelming social interaction and Care-FULLY TRAINED’s unique course explores the various aspects surrounding conflict, seeking to equip the candidate with the knowledge and understanding to effectively manage conflict situations.

 

Course Contents

The Law

Definitions

The Risk To Staff

Work Related Violence

Effects Of Aggression

Managerial & Staff Responsibilities

Types & Classifications Of Aggression

Aggression Theories

Physiological, Psychiatric & Environmental Factors

The Four Premises

Components & Indicators Of Aggression

De-escalation

Key Skills

Situation Management

Physical Intervention

Post Incident Review